Refund and Returns Policy
At www.taptoopa.com, we are committed to ensuring your satisfaction with every purchase. Please review our refund and returns policy carefully to understand your rights and how we handle returns, exchanges, and refunds.
1. Returns
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Eligibility for Returns: You may return a product within 30 days of receipt if the item is defective, damaged, or significantly different from what was described. To be eligible for a return, the product must be unused, in the same condition as received, and in its original packaging.
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Non-returnable Items: Certain items cannot be returned, including:
- Customized or personalized products.
- Sale or clearance items.
- Gift cards.
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Return Process: To initiate a return, please contact our customer support team at contact@taptoopa.com within 30 days of receiving your item. Provide your order number, a description of the issue, and photos of the product (if applicable). We will provide instructions on how to proceed with the return.
2. Refunds
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Refund Eligibility: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [10] business days.
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Partial Refunds: In some cases, only partial refunds are granted (if applicable), such as:
- Items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
- Items returned more than 30 days after delivery.
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Late or Missing Refunds: If you haven’t received a refund within the stated time frame, first check your bank account or payment provider. Then, contact your credit card company or bank, as it may take some time before the refund is posted. If you still have not received your refund, please contact us at [email address].
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange your item for the same product, contact us at contact@taptoopa.com with your order details. We will provide you with instructions on how to return the damaged item and process the exchange.
4. Shipping Returns
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Return Shipping Costs: You will be responsible for paying for your own shipping costs when returning an item, unless the return is due to a defect or error on our part. Shipping costs are non-refundable.
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Damaged or Incorrect Items: If the product you received was damaged or incorrect, we will cover the shipping costs for the return and ensure the correct item is sent to you.
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We recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item without proof of shipment.
5. Cancellations
- Order Cancellations: Orders can be cancelled within 24 hours of purchase without penalty. After 24 hours, we may not be able to cancel the order if production has begun. Please contact us immediately at [email address] if you need to cancel your order.
6. Custom Orders
As all customized and print-on-demand items are made specifically for you, they are non-returnable and non-refundable unless they are defective or incorrect upon arrival. Please review your custom designs carefully before submitting your order.
7. Contact Us
If you have any questions about our refund and returns policy, please contact us at:
MAVERICKSTONE LTD
Company number 15022408
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Contact@taptoopa.com