Description
The classic comfy zip-up, featuring air-jet spun yarn for a softer fleece with reduced pilling. Once put on, it will be impossible to take off.
.: 50% cotton, 50% polyester
.: Medium-heavy fabric (8 oz/yd² (271 g/m²))
.: Classic fit
.: Sewn-in label
.: Runs true to size
Additional information
| Weight | N/A |
|---|
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Shipping Policy
Welcome to groove store,! We strive to provide the best possible experience for our customers. Please read through our shop policies to ensure a smooth and pleasant shopping experience.
1. Ordering
Customization: All our products are made to order. You can customize your items using our online design tool. Once you have finalized your design, proceed to checkout to place your order.
Processing Time: Orders typically take 3-5 business days to process before shipping. Custom orders or bulk purchases may require additional time.
2. Shipping
Shipping Methods: We offer various shipping options, including standard and expedited shipping. Shipping costs and delivery times will be calculated at checkout.
International Shipping: We ship worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
Tracking: Once your order has shipped, you will receive a tracking number via email. Use this number to track your order's progress.
3. Returns and Exchanges
Return Policy: Due to the customized nature of our products, we do not accept returns unless the item arrives damaged or there is a manufacturing defect.
Exchanges: If you receive a damaged or defective item, please contact us within 14 days of receiving your order. We will arrange for an exchange or refund.
Return Shipping: Customers are responsible for return shipping costs. However, if the return is due to a defect or error on our part, we will cover the return shipping costs.
4. Payments
Accepted Payment Methods: We accept major credit cards, PayPal, and other secure payment methods. All transactions are processed securely.
Billing Information: Please ensure that your billing information matches the information on file with your payment provider to avoid any delays in processing your order.
5. Privacy Policy
Data Collection: We collect personal information such as your name, address, and payment details to process your order. This information is kept secure and confidential.
Use of Data: Your information will only be used to process your order, provide customer support, and improve our services. We do not share your information with third parties, except as necessary to fulfill your order.
Cookies: Our website uses cookies to enhance your browsing experience. By using our site, you consent to our use of cookies.
6. Customer Service
Contact Us: If you have any questions or concerns about your order, please contact our customer service team at [customer service email] or [phone number]. We are here to help!
Response Time: We aim to respond to all inquiries within 24 hours during business days.
7. Terms and Conditions
Usage Agreement: By placing an order with groove store, you agree to our terms and conditions, including our return and privacy policies.
Changes to Policies: We reserve the right to update our policies at any time. Any changes will be posted on this page, and it is your responsibility to review our policies regularly.
Thank you for shopping with groove store,! We appreciate your business and look forward to providing you with high-quality, customized products.
Refund Policy
. Initiating a Refund Request
Contact the Seller: Buyers should first contact the seller directly through our messaging system to explain the issue and request a refund. Sellers are expected to respond within 48 hours.
Provide Evidence: Buyers may be required to provide photos or other evidence of the defect or damage to support their refund request.
3. Return Shipping
Responsibility for Costs: Return shipping costs are typically the responsibility of the buyer unless the seller's policy states otherwise or the item is defective or damaged.
Return Instructions: The seller will provide return instructions, including the return address and any specific requirements for the return shipment.
4. Processing Refunds
Inspection: Once the returned item is received and inspected by the seller, they will notify the buyer of the approval or rejection of the refund.
Cancellation / Return / Exchange Policy
Order Cancellation
Before Shipment: Buyers can cancel their order before it has been shipped. To cancel an order, please contact the seller through our messaging system as soon as possible.
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